General Data Protection Regulation (GDPR)
How Angela stores and collects information
The information you give Angela is used solely for the purpose of providing you, the client, with the highest possible level of service. Angela is dedicated to providing the highest levels of service and treats the confidentiality and privacy of all clients very seriously.
What information will Angela collect from her psychotherapy and relationship counselling websites via the contact forms submitted?
What information will Angela collect from any initial telephone contact with you?
What information will Angela collect during the course of your psychotherapy or relationship counselling work together?
How will Angela store your information?
CCTV on Clinic Premises
There is CCTV operating on Angela's clinic premises - outside the clinic and not inside. This is for security purposes only and the prevention of crime. The data is held in the "Cloud" for 5 days then erased.
Will Angela share your personal information?
Angela does not sell, loan, rent or share personal data with any third parties. Your contact details and personal information will never be shared with outside parties apart from the following exemptions:
As a Member of the BACP (British Association for Counselling and Psychotherapy) Angela complies with the requirement to attend regular (monthly) supervision with a qualified psychotherapy supervisor. Aspects of some client cases may be discussed but under no circumstances will your full name, contact details or any other identifying information or detail be shared or revealed to her supervisor.
Angela has a "Therapeutic Will". This means, in the event of death, illness or hospitalisation, she has appointed an Executor to make contact with current clients to inform them of the situation and advise as to the options. This Executor has no prior access to client contact detail. In the case of death, the appointed Executor has instructions to personally burn or shred all written client notes and delete from Angela's personal computer all client contact details.
It is highly unusual for a psychotherapist to have to break client confidentiality. There are guidelines as to when that may happen and Angela adheres to these guidelines. If Angela believes your or another person's safety is at risk (e.g suicide), she may contact the suitable authority (e.g GP). Angela will, in the first instance, discuss this with you to seek your permission. However, in rare circumstances, such as terrorism, Angela will do so without your permission. Angela is required by Law to pass on information relating to acts of terrorism and ongoing abuse of children or the vulnerable.
As a client, you have the right to:
Any information held by Angela about you will be kept securely by Angela for 1 year after termination of therapy.
If you have any questions or concerns about your privacy, please contact Angela on 07736 480 376.